Help
Get quick access to help resources and information for high-performance computing (HPC) systems.
Support Contact Information
General HPC assistance, requests, troubleshooting technical problems |
Please include the project handle and username(s) in the email and any information that will help us identify and troubleshoot the issue. |
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General HPC assistance, requests, troubleshooting technical problems |
This contact form also generates an email to HPC-Help@nrel.gov. Please include the project handle and username(s) in the email and any information that will help us identify and troubleshoot the issue. |
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HPC allocations |
Email for questions about the allocation request itself and increases/decreases to AUs and/or storage. |
Help Resources
Computational Sciences Tutorials team |
Staff in the Computational Science Center host tutorials and workshops on computational science topics—such as visualization, cloud, and HPC—throughout the year. In Microsoft Teams, the Computational Sciences Tutorials public team is the hub for all such tutorials and workshops. |
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HPC website |
The website offers resources to get access to systems, basics on getting started and running jobs, accounts and allocation information, and our policies. |
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Virtual, real-time assistance |
Bring your HPC-related questions or issues and discuss with technical staff and other users every other week on alternating Tuesdays and Thursdays. |
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GitHub repository |
Find resources to improve the user experience for both novices and veterans. The repository contains a collection of code examples, executables, and utilities. The GitHub Pages site provides more verbose documentation and examples and contains documentation on auxiliary systems such as Swift and Vermilion. Both the repository and GitHub pages are open to contributions from the user community. |
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HPC data and ESIF research data systems |
Contact this email address to discuss your data science needs or questions with a data expert. |
Computational Sciences Tutorials Team and Channels
Staff in the Computational Science Center host tutorials and workshops on computational science topics—such as visualization, cloud, and HPC—throughout the year. In Microsoft Teams, the Computational Sciences Tutorials public team is the hub for all such tutorials and workshops. If you want to receive notifications; seek out new or upcoming tutorials; and see past slide decks, repo links, and recordings, join the team.
To add or remove members from the Computational Sciences Tutorials team, contact Mo Nelson. If you have questions about the Computational Sciences Tutorials team, including how to access/use features within Teams, contact Jennifer Southerland.
We update our members annually from the project team list. Unfortunately, this may mean you are added to the team even after you have left. We do not have a way to cross-reference but will start a running list this year of people who ask to be removed. You can hide the team and turn off notifications as an alternative to leaving the team.
For internal users (NREL), follow these instructions to join:
- In Teams, click on the "Teams" icon in far left nav.
- Click "Join or create a team" in the lower-left corner.
- In the "Search teams" field in the upper right, type "Computational" and hit return.
- Click Join.
As an external user, you will be able to view discussion board posts, resource files, our SharePoint Calendar, and related repo links (all tabs at the top under General). The SharePoint Calendar provides a month view of upcoming tutorials and links to join. If you miss the monthly announcements in our newsletters, you can access calendar events and find meeting information to join the tutorials in the Teams channel. Unfortunately, you will not be able to access recordings or the survey. If you want access to a recording, contact Emily Harrell.
To join the public team, first register for a free Office365 account or log in if you already have an account. Next, download Microsoft Authenticator or another authenticator application. The process is straightforward, and you will be prompted during each step.
If you do not accept the invite or do not wish to go through the process of joining the public team, you can rely on the monthly newsletters or visit the training page on the website for meeting information.
If you have received an invite from the team:
- You will receive a welcome email from the team owner with information about the team. Click on Accept.
- If you have never created a Microsoft Office 365 account, you will be prompted to create one. If you already have a Microsoft Office 365 account, log in.
- The first time you log in, you will be prompted to set up Microsoft Authenticator.
- From your mobile device, download and install the app from the Apple Store (for iOS) or the Google Play Store (for Android) and open the app.
- On your mobile device, you will be prompted to allow notifications. Select Allow.
- On your mobile device, click OK on the screen for what information Microsoft gathers.
- Click Skip on the "Add personal account" page.
- Click Skip on the "Add non-Microsoft account" page.
- Click Add Work Account on the "Add work account" page.
- Click OK to allow access to the camera.
Going forward, anytime you login, you will get a prompt on your phone to authenticate.
Frequently Asked Questions
Generally speaking, HPC infrastructure is coordinating many discrete units capable of independent computation to cooperate on portions of a task to complete far more computation in a given amount of time than any of the units could do individually. In other words, an HPC system is lots of individual computers working together.
As mentioned above, login nodes are a shared resource, and are subject to process limiting based on usage. Each user is permitted up to 8 cores and 100GB of RAM at a time, after which the Arbiter monitoring software will begin moderating resource consumption, restricting further processes by the user until usage is reduced to acceptable limits. If you do computationally intensive work on these systems, it will unfairly occupy resources and make the system less responsive for other users. Please reserve your computationally intensive tasks (especially those that will fully utilize CPU cores) for jobs submitted to compute nodes. Offenders of login node abuse will be admonished accordingly. For more information please see our policy on what constitutes inappropriate use.
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